Whoof! It’s been a crazy 72 hours for us here at RockMelt. Since launching our limited beta last Sunday afternoon we’ve been bowled over by the positive response, the number of beta signups, and the great show of support we’ve received from everyone. Thanks!
The bad news is that we’ve been experiencing some growing pains as we ramp up to meet demand. As with any early beta, bumps in the road are not altogether unexpected, but disappointing nonetheless. Our team is working around the clock to fix issues. (Yes, we have beds and even a shower in the office, for which we are thankful - especially for the shower!) Here is a quick summary of the major issues we’ve seen, and some tips for dealing with them until we sort things out.
Can’t Login
Sometimes, when you login to RockMelt (or just start it, if you selected “Keep me logged in to RockMelt” when you last logged in), the browser window comes up, but your Edges do not appear, and you see a spinning cursor where your Facebook profile picture is supposed to be. Bummer! If this goes on for more than 30 seconds or so, you can try restarting RockMelt a few minutes later, which may resolve the issue.
This is a load-related bug. When it happens, we add capacity and restart some things, but that takes a while. We are working hard on a permanent fix, but it’s going to take a day or two more.
Can’t Get My Feeds
Sometimes, you may notice that your feeds in the right Edge don’t seem to be updating, or when you first login, your feeds have no content at all. Nooooo! If you notice this happening, restarting RockMelt may resolve the issue.
Again, this is a load-related bug that is also affected by the response times we see from the sites we poll. We are working hard on a permanent fix for this one too, but it’s going to take a little while.
Proudbarrassed
We are thinking of inventing a new word that accurately reflects how we feel right now. We’re proud of RockMelt and delighted by the many positive comments we’ve received. But we’re also highly embarrassed that we’re having a few issues and not giving every RockMelt user a fantastic experience. Proud and embarrassed. Proudbarrassed. We think it might happen.
In the meantime, thank you again for your patience. We are hard at work to make sure that every RockMelt user has a great experience!
And of course, you can follow us on Twitter or check our page on Facebook for real time information on fixes. We’ll keep you updated.
-
idmserial reblogged this from free-rider
-
jeen-hao reblogged this from free-rider
-
free-rider reblogged this from rockmelt
-
fisher-price likes this
-
grants-to-pay-off-student-loans reblogged this from rockmelt
-
availableenergy likes this
-
herberrt1 likes this
-
exphazox likes this
-
octavio-kurland1 likes this
-
willard-penton reblogged this from rockmelt
-
vlcd-products likes this
-
slvmolina likes this
-
paco-de-onis likes this
-
mayumi-h19700202 reblogged this from rockmelt and added:
rockmelt：
-
mfox04 reblogged this from rockmelt and added:
#RockMelt fixes. #socialmedia
-
tomozo reblogged this from rockmelt
-
geekpocalypsenow likes this
-
find-it likes this
-
howardtharp likes this
-
rockmelt posted this
